质量是服务外包企业的生命之所系，也是客户的生命之所在，东鸟公司高度重视产品与服务质量，一直积极致力于过程改进。为了保证过程改进的持续性与有效性，公司请专业管理咨询公司提供长期服务，并聘请CMMI主任评估师胡延军先生担任过程改进顾问。东鸟公司的过程改进领域覆盖了北京设计中心和苏州软件工厂，通过统一组织级方针和项目级规范等策略，实现了创新高效的过程管理和质量保证体系，确保项目按时、保质、保量成功交付。

2002年整体通过CMM 2级国际评估；正在进行CMMI 3级整体过程改进，2008年完成评估。

Quality is the lifeline of the outsourcing providers and customers as well. Eastbird attaches great importance to the quality of products and service and has been committing itself to software process improvement. To ensure the continuousness and effectiveness of process improvement, the company invites a professional consultant company to provide long-term service and invites Mr. Jimmy Hu, SEI-Certified SCAMPI High Maturity Lead Appraiser, as the process improvement counselor. The process improvement of Eastbird covers Beijing Design Center and Suzhou Software Factory. Through the unified organizational policies and criterion for projects, the company has established an innovative and effective system for process management and quality guarantee to ensure successful and timely delivery of quality projects in right quantities.   

EastBird was appraised as CMM Level-2 in 2002, and is conducting CMMI Level 3 process improvement and is expected to be completed within 2008.